Originally Posted by
WillBarrett_68
furthermore, this doesn't even make sense. If the secret hidden goal here is to avoid hassles with the customer, it seems like the easiest thing to do is to let them board when they're supposed to. Why go to EXTRA effort to 1) close the flight early and 2) then go sneaking around down on the tarmac when they could have just ... watched the passenger scan their boarding pass. It's completely nonsensical.
Now you're adding the assumpton all connections would have made it (without causing a delay). It doesn't appear this was the case from the OP's report (and how would they know anyway).
Rebooking a line of people that just missed their connection is a hell of a lot more work than simply going to the breakroom and letting someone else deal with it. If you can't understand this simple concept, then, as I used to tell agents when dealing with irrational customers: "I can no longer help you".