Believe it or not, I had my first poor experience with AA today.

Flying PHX-LAS and we board but are deplaned after they tell us some panel inside the cargo hold is loose.

Scheduled to depart at 10:10am.

In the gate area they keep telling us they are fixing the problem,...departure time keeps moving forward.

About noon they tell us that they will make a decision in the next 15 minutes if we are getting a new plane or not, basically creating false hope for everyone as they never updated us with the “decision.”

Finally, we board again and depart at around 2:15 PM getting to LAS 4hrs late.

AA proactively sent 5,000 miles according to the email received during the flight. This was to me and some co-workers on the same flight. They are Gold and I am EXP.

Should I ask for more miles? Shouldn’t a 4-hr delay warrant finding a new plane?

I’m just asking the forum as I in my 1.6mm miles flown I have never had this long of a delay.

Thanks!