the service is all down hill and the new management is looking to squeeze every penny.
i am a diamond card on eva for 12 years. which means i fly at least 100,000 miles annually just on eva.
before i was guaranteed a seat regardless of the ticket i purchased. then it changed the requirement to some booking classes. now it is only full fare tickets that will guarantee seats.
they have also implementing a lot of fees. again these were non existant just 3 months ago. i used to buy mulitple tickets for business and keep them open depending on my need. but now there is no way to do that and with no real bump in service for my loyalty, i will be looking for the cheapest fare wherever and whenever i fly instead of staying with them.
in all honesty, the old CEO is starting up a new airline and has already made committments to Airbus for a bunch of planes and they will be in the air by January 2020. if they fly, hong kong, london, LA, and new york. i will be switching airlines very quickly and immediately.