FlyerTalk Forums - View Single Post - Upgraded to Concierge Level room, but no Concierge Lounge access?
Old May 7, 2019 | 5:07 am
  #12  
flightrisk
20 Years on Site
 
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 629
Originally Posted by Horace
2. As a major benefit of staying in a room type that's identified as "Club Floor" or "Concierge Level" or any other category that includes lounge access as a feature of the room — regardless of status, and even if the guest is not a member of Marriott Bonvoy at all, and regardless of how the hotel bill is paid.
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Along the same lines, it seem to me that if any guest is upgraded to a room type that officially includes lounge access as a published benefit, regardless of status, then that guest gets lounge access. It's a feature of the room.
Just to play devil's advocate, where are benefits of a room type published? I've seen rates that include lounge access, but that doesn't mean it's a feature of the room. A hotel can bundle many things into a rate like free parking, bonus points, breakfast, or lounge access; but that doesn't make them a fundamental feature of the room itself. Certainly if a hotel offered 10,000 bonus points for booking a "deluxe garden view", you couldn't reasonably expect to get those points if you were "upgraded" to a deluxe garden view.
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