Originally Posted by
Marylou
Sydney, I would have loved to have had you fight this for me. Obviously it was My mileage that varied on this. I made several phone calls, asked for supervisors (only one of such calls actually produced one.). By that time several days had passed and the cert was nearing its expiration date so I just let it it go. In hindsight, I should have probably used Twitter instead.
When was this? I think that when the Amex DL cards were first issues they were very strict about this. However, for at least the last 5-6 years I have also had zero problem doing this. No arguments. Also, even after the 24 hour window I have been able to make changes to the reservation, but had to pay the change fee. Agents will need to transfer you to the promotions desk, as they handle these (but most agents seem to know this).