Originally Posted by
crabbing
email - sent 5/2, still waiting for a response (beyond the automated "thank you for taking the time to contact us" response)
calling customer relations - got a message saying to call back during their open hours, but i did call within those times, so not sure what the issue is.
There’s a backlog they’re trying to clear. Email response should come early this week if they don’t try and route it to another person to be worked.
As for the phones, they were testing different hours Thursday and Friday to see what impact that would have on email and social inquiries. Calling has been about an hour hold though.