Originally Posted by
j2simpso
Having worked at a a company that used AmEx GBT there was no issues using the web or the phone to process a milage upgrade awards with co-pays days even weeks in advance of the flight.
I believe what makes this ticket difficult because it is a mixed ticket.
Originally Posted by
j2simpso
Hence, I would advise OP to hang up and call again (HUCA), perhaps with a North American agent (their number is 1-800-864-8331). If it's an IT glitch on UA's end they'll have the web team work on processing the upgrade.
You will be surprised actually - UA's own Hong Kong-based agents is way more competent than most N. American agent. When I have my fair share of HUACA, including those with 1K Desk, I never have a problem with Hong Kong call center.
(Note - do you know that I am actually a HKG based 1K?)