Originally Posted by
beach86
Any idea how I can proceed? The booking was made through a Hong Kong travel agency as part of a 6 segment trip consisting of OW and *A on the same PNR.
Try calling United. Web Support can generally see the same offers that show up on the website. They list this number for calls from HK: 001 800-55558000, or you can call the main number and ask to be transferred to Web Support.
In a pinch, you can call the main (US) number via Skype or Google Talk at no charge.