Old May 2, 19, 8:40 am
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,974
Originally Posted by aww3583 View Post
When I've previously cancelled points reservations, the points reappear in my account within 5-10 minutes. I cancelled a points reservation yesterday and as of almost 24-hours later, the points have not reappeared. HHonors Twitter Support says "please be patient as they should post soon".

I'm still missing points from an 10,000 point promo bonus back in March. HH Twitter initiated an investigation 2+ weeks ago and I've had no response.
Nothing really new here, I'd say that in the past, of all the awards I've cancelled, 90% of the time the points go back immediately, while the other ~10% of times they don't. Since you haven't seen them as of 24 hrs later, you're going to need to call Hilton and have them escalate, which IME can unfortunately take a few days to 1-2 weeks.
JJeffrey is online now