Old May 2, 19, 7:35 am
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,562
New Delays in Points Balance Updating and Other Confusion

When I've previously cancelled points reservations, the points reappear in my account within 5-10 minutes. I cancelled a points reservation yesterday and as of almost 24-hours later, the points have not reappeared. HHonors Twitter Support says "please be patient as they should post soon".

I'm still missing points from an 10,000 point promo bonus back in March. HH Twitter initiated an investigation 2+ weeks ago and I've had no response.
aww3583 is offline