Complimentary Upgrades with Aeromexico

Through Delta and Aeromexico's partnership, Medallion Members are eligible for Complimentary Upgrades on Aeromexico-operated* flights. Here is everything you need to know about Complimentary Upgrades on Aeromexico:

Who is eligible for Complimentary Upgrades?

• All Medallion Members
• One travel companion who is a SkyMiles Member traveling on the same flight in the same reservation as a Medallion Member

What routes are eligible for Complimentary Upgrades?

• Medallion Members are eligible for Complimentary Upgrades on all intra-Mexico Aeromexico flights, as well as Aeromexico flights between Mexico and the U.S., Central America, Caribbean, Colombia and Ecuador.

What tickets are eligible for Complimentary Upgrades?

• All tickets, except Basic Economy tickets, are eligible for Complimentary Upgrades on Aeromexico. This includes Award Tickets
  • Basic Economy tickets on Delta-marketed** flights will show the fare class letter ‘E’ when booking the flight.
  • Basic Economy tickets on Aeromexico-marketed flights will show the fare class letter 'V' when booking the flight.

What class of service can I be upgraded into?

• Medallion Members can be upgraded to Clase Premier
• Medallion Members are not eligible for upgrades to Aeromexico Plus

How do I request a Complimentary Upgrade?

• Medallion Members should add their SkyMiles number to their flight reservation during the booking process. Members should contact Aeromexico if they need to add their SkyMiles number after booking. Once a SkyMiles number is added to the reservation, Medallion Members will automatically be added to the upgrade list
• Travel companions must also add their SkyMiles number to their flight reservation to be eligible for Complimentary Upgrades

When will Complimentary Upgrades clear?

• For Diamond and Platinum Medallion Members, Complimentary Upgrades will clear beginning 120 hours (5 days) prior to departure
• For Gold Medallion Members, Complimentary Upgrades will clear beginning 72 hours (3 days) prior to departure
• For Silver Medallion Members, Complimentary Upgrades will clear beginning 24 hours (1 day) prior to departure
• If Complimentary Upgrades do not clear in advance, Medallion Members are eligible for an upgrade at the departure gate if they request to be added to the airport standby list during check-in or at the gate