Instead of choosing English as the language, choose "Hua Yu" instead. That way you'll be guaranteed an agent in SIN.
They changed the phone prompts a bit. Press "2" for Mandarin, enter Krisflyer number and press # (press # if no Krisflyer). Then press 1 again at next prompt.
Last edited by daniellam; Apr 29, 2019 at 11:10 pm
Reason: Called Hotline to Check Menu Structure