Hi all
Just in case this helps future travellers looking to get HA travel credited to VS ... be careful that you reset your FF number before you fly.
The story is this.
- We booked return flights KOA HNL and when booked expected to be HBO. It took a while but the helpful HA CS staff manually added our VS number to the first booking.
- We later booked HNL-LIH.
- However, we ended up checking in a bag each for each flight and to get the cheaper rate for baggage ($10 off), we had to use out HA FF number.
- We flew (and had a superb time).
- No VS FC miles appeared.
- Filed a partner claim.
- Told only one of the flights was eligible (KOA-HNL) because the other had already been credited to HA
All a long saga for what turned out to be about 150 miles lost. Probably should have realised that given the distances involved.
That was in January and we have just been credited the miles (in April) so, I am thinking that this was quite an unusual case. but the moral of the story is check which FF number is on your ticket, before you fly.