Originally Posted by
UKTraveller4Fun
I have heard this or similar at several places now that have decreased their offerings. I am unsure if it's hotels using it as an excuse to offer less and thus try and increase revenue or they have taken a guide from Marriott and interpreted it incorrectly.
It is very easy for a hotel to blame distant corporate for their cheapness. But yes, there have been some reports of previously generous properties not going over the brand minimum. On the other hand, there are other hotels still exceeding the minimum. Look at the legacy Starwood hotels in Hawaii that are designated resorts but still maintain complimentary lounges for elite status guests. Of course, they smartly decided it's better to have a lounge, which most people are fine with, than have their restaurants overcrowded with elites eating their "free" breakfast.
Originally Posted by
UKTraveller4Fun
Whatever is going on it is starting to feel very cheap by Marriott and and must say when the lounge at Marriott PHL Airport was closed over the weekend the option of $10 F&B credit or 1k points seemed very weak rather than offering me breakfast in the restaurant.
This wasn't compliant. Per the terms and conditions, you were entitled to 750 points or breakfast for you and one other person in the restaurant. If they failed to offer this, you were further entitled to $100 in compensation.
Originally Posted by
SkiAdcock
1. Both are probably true.
The 1,000 points or $10F&B is the Platinum Arrival Gift options & has nothing to do w/ the breakfast situation, although it's amazing how many FDCs (and some managers) don't realize the 2 are different.
The same for breakfast as a welcome amenity gift choice at check-in. It's amazing how many people confuse this with the lounge access benefit. This is a prime example of why the original poster should complain about her or his experience at the Philadelphia Marriott. The guest shouldn't have to know the rules. Not only should the hotel know the rules, but the guest should be able to trust that the hotel is fairly and properly delivering benefits based on the rules. It's easy for corporate to say they don't know of this stuff if nobody ever complains. What's Flueck's email again?