FlyerTalk Forums - View Single Post - Oman Air - Long Names and how to escalate ?
Old Apr 28, 2019 | 6:06 am
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ricardojrsousa
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Oman Air - Long Names and how to escalate ?

Hello!

I am hoping someone with experience raising customer service issues with Oman Air can help. I found a good fare ex. Asia to Paris and went ahead and booked for me and my partner a one way business class fare with a layover in Muscat.

While trying to do the booking - that I did on purpose through their website - it has a very limited character count for the names. Both mine and my partner name wouldnt fit. A error message is shown saying it needs to be (between first and last name) x characters.

My rationale was that if I booked with the correct first and incomplete last name (note incomplete not incorrect) I could just call right after and have them put the proper one. That's what I did and was on the phone around 10min after having booked.

To my utter surprise they told me it was not possible to make a change in the name and the only way would be to cancel the ticket and refund (minus a penalty nearly 1/3 of the ticket price). I've asked this to be raised by a manager and when called later to check in they told me there was nothing to do and this was it and next time I should have booked over the phone or with an OTA.

I was baffled. I mean... The name is correct, although incomplete. The only reason being their site didn't allow me to. I called 10min after booking.

I am excited to try their business class product (specially because is going to be over my birthday!) but this seriously put me off.

With other airlines , specially with premium passengers, there seems to be a level of willingness to help. Not here.

What would you do in my case? Im thinking I should act asap. Any contact that this can be raised to?

Thanks so much for any tips.
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