On this page I see a [File a Claim] button:
....and the link leads to this page:
...but it displays an error message. I can force that page to load using an Incognito browser window, but the Baggage Plan is not listed. I expect this is just a technical problem, and it seems simpler to call that fiddle around with the site.
Called and he cancelled the current claim & set up a proper one for me. Have to resend documents but worth it to not be denied
Thanks again