Originally Posted by
Goldorak
it seems you have V and N fares. Those are not fully flexible fares usually, but there are of course some exceptions. The screenshots play in you favor. Only AF can sort this out for you.
Indeed, checking the fare rules in expertflyer shows this is non-changeable, non-refundable ticket, so the screenshot seems to be wrong.
Search:Departing LHR on 04/23/19 for YUL
Fare basis code VHUP2SBN
Flying AF
Routing via North Atlantic
CHANGES
ANY TIME
CHANGES NOT PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CHANGE RESTRICTIONS MAY BE WAIVED FOR
DEATH/ILLNESS OF PASSENGER / TRAVELLING COMPANION
OR IMMEDIATE FAMILY AS EVIDENCED BY A DEATH /
MEDICAL CERTIFICATE.
ANY TIME
TICKET IS NON-REFUNDABLE.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
REFUND RESTRICTIONS MAY BE WAIVED FOR DEATH OF
THE PASSENGER / TRAVELLING COMPANION OR IMMEDIATE
FAMILY AS EVIDENCED BY A DEATH CERTIFICATE OR
ILLNESS OF PASSENGER / TRAVELLING COMPANION WHICH
PREVENTS TRAVEL WITHIN THE VALIDITY OF THE TICKET
-------------------------------------------------
REFUNDS ARE NOT PERMITTED OUTSIDE THE PERIOD OF
VALIDITY OF THE TICKET IN ACCORDANCE WITH OUR
CONDITIONS OF CARRIAGE
--------------------------------------------------
TAXES AND SURCHARGES
UNUSED GOVERNMENT AND AIRPORT TAXES WILL BE
REFUNDED. CARRIER IMPOSED SURCHARGES/YQ WILL NOT
BE REFUNDED