Originally Posted by hornillas1

I own both Tumi and RIMOWA-branded luggage.

I have used warranties from both companies, successfully.

One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies.

Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs).

Just like with all equipment, it lasts as long as you take care of it.

Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers.