Originally Posted by jhutcher87

I ran into the same issue. I called EVA and they confirmed Z availability on a TPE-JFK flight in November. I transferred 30K points from Chase UR to United and then used the UA SAUA tool to upgrade. Everything seemed OK and I got a confirmation e-mail - however, the points never deducted from my account and there was no upgrade certificate attached to the confirmation e-mail. I spent 45 minutes on the phone with UA who basically said they were aware of the issue and had a case open, but had no resolution. Guess I'll just cancel the EVA flight I booked and hope UA fixes the tool quickly...