Originally Posted by
offerendum
No argument there! Of course, I never trust a Marriott website after the latest IT nightmares and updates. FWIW, I just notified my Ambassador about those errors on the website and asked them to fix them.
As I said bedore we had very different experiences at StR Florence. I absolutely don't doubt you had a perfect stay but mine was far from it. Wish so much it had been different. Beside personal taste (style, kind of restaurant) I haf many other issues. One excample is I hadn't warm water at the suite from time to time or I had to wait over half an hour for my car longer than they told me before. At least I got a temporary room at check-in as my JS wasn't ready due the guest before had late check-out.... The hotel full of convention guests is also something not everyone likes. Breakfast was not really high quality, but better the second day than the first. Funny enough when I came back from the buffet already other people were seated at my table....
There was a conference going on during our stay, too. But it didn't impact our stay like it might have done for yours. Sorry! The worst it did for me was prevent me from getting an ever better upgrade.
Did I mention they asked me in an arrogant way (with my roomkey in hand) if I hold a reservation at Winter Garden? Especially funny if no one else dines there. When I asked the more or less confirmed very few people from outside dine at the restaurant and I think it's with reason. As I said before no course were on star level and the way they asked me at check-out shows me that I wasn't the first person who didn't have a great experience. I had the feeling they know their standards at Winter Garden lacking at the moment.
I feel your pain. However, I couldn't disagree more with you about the restaurant--we loved it. Twice. I don't doubt that you were underwhelmed. But I do believe you might have been tarnished by other factors. When we dined at Winter Garden on our final night (Mon night), there were many people from outside the hotel.
As for not being the first person who didn't love it, the same can be said for almost every 3* restaurant, let alone every 1* restaurant in the world!