Well, I flew back from Miami to Stockholm via Zurich. I had a bag that I had to check and was ready to pay. I checked in online and got my seat, went to the check in counter with my bag and she checked it in no problem. She asked me if I wanted a boarding card printed and I said no. She then had a confused look on her face and said the system says you need to pay for the bag. I ,of course, gave her a confused look and she called a guy over to help. He said that I had a Light ticket but since I was Eurobonus Gold, all she had to do was type Gold into one of the fields and it was all good. Bag checked with no Fee. I also was upgraded to Business on the flight from Zurich to Stockholm due to the flight being full. This happened as I scanned my boarding card to board. Great Service !!