Originally Posted by
JamesKidd
Would be interested to know if your credit card company can get the chargeback. Keep us posted. I doubt you will get anything from Emirates directly, but it is a process you must follow as you say.
HI, An update at last. Sorry for the delay!
I contacted Emirates and they credited with 15000 airmails as a gesture of goodwill. I would rather not have had the inconvenience in the first place, but I felt this gesture was reasonably appropriate and so I decided not to pursue through the credit card company.
If the same thing happened again for sure I know how I would handle it though. If a flight needs to be changed urgently (when your new travel date is 3 days away then it is pretty urgent!) then agree to "pay under protest" so that you get your flight sorted but retain your legal rights.
Having spoken with the credit card company they felt this was a breach of contract and would have been happy to open the claim even after Emirates eventually "waivered" the stopover fee.
Honestly it is the first time I had a problem changing a flight with Emirates. Usually the process is smooth, but to have 4 different agents all give the same wrong info and refuse to help is beyond frustrating. It really shouldn't have happened, but they have said they are looking into it so I can't really ask for more. At least they have acknowledged the fault and done something to show concern. Mistakes can happen.