Originally Posted by
Yellowjj
Her feedback rating was not positive, on the survey I filled out.
By and large, DL has pretty good agents. It is my perception that they have improved overall substantially since DL started doing the one question survey. So when I get an agent that provides 5* service, I rate accordingly. And on those rare occasions that I get a dud, I rate accordingly.
PS - 5* service doesn't mean that I necessarily got what I wanted, but rather that the agent did all in his/her power to address my problem/concern.