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Thread: Possible Downgrade from equipment change
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Old Apr 17, 2019, 11:07 am
  #43  
SamOF
 
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Originally Posted by Yellowjj
Just a update on this; I checked my email today to found out Delta had gotten back to me.

The agent exact words were "As a gesture of goodwill, I will refund you the fare difference". How does she consider that goodwill, when I didn't get what I had dished out extra money for

Her reply bothered me more than the lousy 3000 miles she threw in. I didn't contact Delta expecting anything guaranteed, except the refund in fare difference, which I feel is justified when downgraded. It's almost like she was saying well I don't want to refund you anything, since you still flew and got there.
Honestly, this would prompt a DOT complaint from me. If Delta doesn't think they need to comply with their contractual provisions around downgrades, the DOT should know about it.
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