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Thread: Possible Downgrade from equipment change
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Old Apr 15, 2019, 3:35 pm
  #38  
apodo77
 
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Originally Posted by Yellowjj
Just a update on this; I checked my email today to found out Delta had gotten back to me.

The agent exact words were "As a gesture of goodwill, I will refund you the fare difference". How does she consider that goodwill, when I didn't get what I had dished out extra money for

Her reply bothered me more than the lousy 3000 miles she threw in. I didn't contact Delta expecting anything guaranteed, except the refund in fare difference, which I feel is justified when downgraded. It's almost like she was saying well I don't want to refund you anything, since you still flew and got there.
I would call and politely ask for the $200 voucher. You should get it with no issues.
Good luck.
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