Originally Posted by
skimthetrees
Are your flights round-trip on one ticket? If that is the case the format you used for the outbound should work for the return. United's SAUA tool has been known to be broken at times in the past. I would probably call United to check and see what's up.
Have you double checked all the information you are putting into the form?
All the info in the form is correct and no different than when I requested the upgrades for my departing flight. Couldn't find a good number to call on the website so ended up calling the main number, now I've been on hold trying to talk to an agent for the last 45 mins...