Just got my first AMEX 2-4-1 this year and they now ask you to book the trip online or pay a 375 SEK/person fee for doing so through the call center which at the same time reduced the hours to Moday to Friday 9am to 5pm.

That is really insulting! The online tool offers just a very strict set of routing and not even allows to book all classes (no F or PE). Booking F won LH will get more difficult as well as I can’t call in on Saturday or Sunday.

I’ll send a comment to AMEX but I guess they’ll just shrug it off.