Originally Posted by zara

I had a pretty bad experience last week in ZRH: feeder flight from HAM was horribly delayed (2+ hrs) and arrived on an apron position five minutes after the boarding of LX138 had already begun.
I called LX Core Customer care three times before my departure in HAM to discuss potential rebookings and also to make sure that the ground staff knows about the delay. To give them enough time to organize a direct transfer.
Except: Nothing happened. No car, no nothing. Despite that fact that there was at least one other HON + Companion on board who was on his way to SIN (flight departs 5 min after the HKG flight, so also super tight connection due to the delay).
I showed up at FCL A 2min before they close shop for the night and a super, super kind lounge attendant grabbed her yellow vest and a car key.
Way to go, LX...