Welcome service in F at arrival in ZRH
Apr 12, 2019, 1:50 am
#91
Join Date: Jun 2005
Location: HKG
Programs: LH HON
Posts: 195
I had a pretty bad experience last week in ZRH: feeder flight from HAM was horribly delayed (2+ hrs) and arrived on an apron position five minutes after the boarding of LX138 had already begun.
I called LX Core Customer care three times before my departure in HAM to discuss potential rebookings and also to make sure that the ground staff knows about the delay. To give them enough time to organize a direct transfer.
Except: Nothing happened. No car, no nothing. Despite that fact that there was at least one other HON + Companion on board who was on his way to SIN (flight departs 5 min after the HKG flight, so also super tight connection due to the delay).
I showed up at FCL A 2min before they close shop for the night and a super, super kind lounge attendant grabbed her yellow vest and a car key.
Way to go, LX...
I called LX Core Customer care three times before my departure in HAM to discuss potential rebookings and also to make sure that the ground staff knows about the delay. To give them enough time to organize a direct transfer.
Except: Nothing happened. No car, no nothing. Despite that fact that there was at least one other HON + Companion on board who was on his way to SIN (flight departs 5 min after the HKG flight, so also super tight connection due to the delay).
I showed up at FCL A 2min before they close shop for the night and a super, super kind lounge attendant grabbed her yellow vest and a car key.
Way to go, LX...
Apr 12, 2019, 1:57 am
#92
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,575
I had a pretty bad experience last week in ZRH: feeder flight from HAM was horribly delayed (2+ hrs) and arrived on an apron position five minutes after the boarding of LX138 had already begun.
I called LX Core Customer care three times before my departure in HAM to discuss potential rebookings and also to make sure that the ground staff knows about the delay. To give them enough time to organize a direct transfer.
Except: Nothing happened. No car, no nothing. Despite that fact that there was at least one other HON + Companion on board who was on his way to SIN (flight departs 5 min after the HKG flight, so also super tight connection due to the delay).
I showed up at FCL A 2min before they close shop for the night and a super, super kind lounge attendant grabbed her yellow vest and a car key.
Way to go, LX...
I called LX Core Customer care three times before my departure in HAM to discuss potential rebookings and also to make sure that the ground staff knows about the delay. To give them enough time to organize a direct transfer.
Except: Nothing happened. No car, no nothing. Despite that fact that there was at least one other HON + Companion on board who was on his way to SIN (flight departs 5 min after the HKG flight, so also super tight connection due to the delay).
I showed up at FCL A 2min before they close shop for the night and a super, super kind lounge attendant grabbed her yellow vest and a car key.
Way to go, LX...
I had a similar experience last year, do let core customer care know, the problem is SWISSPORT who do the HON handling for LX
Apr 12, 2019, 2:21 am
#93
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,524
Data points from this week at SIN:
Arriving LH F (T2) connecting to SQ F (T3), just a lady with a sign. No assistance. Lonnnngggg walk from the farthest gate in D to the sky train and it felt like the aircon wasn’t working in the airport lol
Arriving SQ F (T3) connecting to LX F (T2), buggy waiting for me on arrival from SQ flight to take me to transfer desk and the lounge for the LX flight.
Arriving LH F (T2) connecting to SQ F (T3), just a lady with a sign. No assistance. Lonnnngggg walk from the farthest gate in D to the sky train and it felt like the aircon wasn’t working in the airport lol
Arriving SQ F (T3) connecting to LX F (T2), buggy waiting for me on arrival from SQ flight to take me to transfer desk and the lounge for the LX flight.
Apr 12, 2019, 3:27 am
#94
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,240
Data points from this week at SIN:
Arriving LH F (T2) connecting to SQ F (T3), just a lady with a sign. No assistance. Lonnnngggg walk from the farthest gate in D to the sky train and it felt like the aircon wasn’t working in the airport lol
Arriving SQ F (T3) connecting to LX F (T2), buggy waiting for me on arrival from SQ flight to take me to transfer desk and the lounge for the LX flight.
Arriving LH F (T2) connecting to SQ F (T3), just a lady with a sign. No assistance. Lonnnngggg walk from the farthest gate in D to the sky train and it felt like the aircon wasn’t working in the airport lol
Arriving SQ F (T3) connecting to LX F (T2), buggy waiting for me on arrival from SQ flight to take me to transfer desk and the lounge for the LX flight.
PS. The long walk doesn't hurt after a 12h flight
.
Apr 12, 2019, 3:38 pm
#95
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,524
Apr 12, 2019, 11:56 pm
#96
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,575
Data points from this week at SIN:
Arriving LH F (T2) connecting to SQ F (T3), just a lady with a sign. No assistance. Lonnnngggg walk from the farthest gate in D to the sky train and it felt like the aircon wasn’t working in the airport lol
Arriving SQ F (T3) connecting to LX F (T2), buggy waiting for me on arrival from SQ flight to take me to transfer desk and the lounge for the LX flight.
Arriving LH F (T2) connecting to SQ F (T3), just a lady with a sign. No assistance. Lonnnngggg walk from the farthest gate in D to the sky train and it felt like the aircon wasn’t working in the airport lol
Arriving SQ F (T3) connecting to LX F (T2), buggy waiting for me on arrival from SQ flight to take me to transfer desk and the lounge for the LX flight.
Apr 18, 2019, 11:54 pm
#97
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
At the risk of outing myself as a total LX F virgin, here’s my question: I’ll arrive at ZRH at 6.10AM on Easter Monday from SIN with LX177, connecting to CDG with LX at 7.40AM. Am I better off using the F arrival service and going to the A lounge, or is it worth checking out the E lounge and transferring to A on my own?
Thanks
Thanks
Apr 19, 2019, 12:48 am
#98
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,594
At the risk of outing myself as a total LX F virgin, here’s my question: I’ll arrive at ZRH at 6.10AM on Easter Monday from SIN with LX177, connecting to CDG with LX at 7.40AM. Am I better off using the F arrival service and going to the A lounge, or is it worth checking out the E lounge and transferring to A on my own?
Thanks
Thanks
Apr 20, 2019, 7:24 am
#99
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,575
Second this & it can happen that LX177 gets a D arrival gate, E is then a long way off.
May 28, 2019, 10:48 am
#102
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,594
recap:
- arriving on SQ Y/C (even on separate tix) at SIN and connecting to LX F I am always met at arrival gate and driven with buggy to lounge/LX departing gate.
- arriving at SIN on LX F: PA on arrival asking if I am familiar with the airport and then you are on your own. No buggy. The only time I was buggied to my connecting flight was because the SQ PPS desk knew about my short connection and made sure I made it to my connecting flight.
- arriving on SQ F at SIN (only flew ex Europe): never met a PA.
trust to have clarified my earlier post.
- arriving on SQ Y/C (even on separate tix) at SIN and connecting to LX F I am always met at arrival gate and driven with buggy to lounge/LX departing gate.
- arriving at SIN on LX F: PA on arrival asking if I am familiar with the airport and then you are on your own. No buggy. The only time I was buggied to my connecting flight was because the SQ PPS desk knew about my short connection and made sure I made it to my connecting flight.
- arriving on SQ F at SIN (only flew ex Europe): never met a PA.
trust to have clarified my earlier post.
HON transferring SQ C to LX F or C - buggy
HON transferring SQ C to LH F - no buggy
HON transferring LX F to BA F - no buggy
HON transferring LX C to SQ C - no buggy
Like in HKG, LX provides better service than LH.
And maybe one of the mods can move this to the F/HON services thread.
May 29, 2019, 3:37 am
#103
Join Date: Jun 2005
Location: HKG
Programs: LH HON
Posts: 195
May 29, 2019, 5:53 am
#104
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,575
Since IME both SIN & HKG have the same Station manager for LH & LX the service ought to be the same
