Originally Posted by
wordsmith
I now have an Amex free night certificate sitting in my account under Earned Awards, but...you can't click on it and there's no number associated with it. It just says "Unused Certificates (1) Amex FNA up to 35k points" with an expiration date...so how does one actually redeem this?
Just go through the process of making a points booking for any eligible property and it will pop up automatically as part of the payment process.
This is one of the few areas where Marriott IT actually works really well and is a clear improvement on SPG. You can also automatically use the certificate for one night and pay for the rest in points (or even do a booking where you select to pay some nights in points and some nights in cash, with one of the points nights automatically replaced by the cert) and it’s all quite straightforward, unlike in SPG where if you wanted to use a free night cert you had to call and make a separate one-night booking.