I'm glad that Lyft treats you well in your area. In my area, I will no longer take Lyft. They absolutely suck here. I have an issue every other ride with Lyft, and they don't even have a human respond to me anymore. As much as I hate Uber, I haven't had many issues with them besides their customer service being terrible. With Lyft, both the quality of the drivers and the customer support are terrible.