Originally Posted by hvd
They have never charged me the $75 change fee for a date change despite the need to reissue entire ticket. I have done this many, many times. Only fee is for non-date schedule change. The only curiosity in this was where I changed a HKG-PEK routing from near the beginning of my itinerary to near the end. I'm not sure why this wasn't merely a date change.
Does change to electronic ticket effect tickets issued in BKK involving only AA, CX and BA? If so, is it necessary to actually show up in BKK to pick up the e-ticket?
My experience with AA and OWE's in recent months has been TERRIBLE. I personally will avoid them every chance I get. They have at least one great agent on the rtw desk, and a whole lot of people (including on the rate desk) that surely can't even spell r-t-w. Recently re-issued an AONE3 at LAX, an ATO that's been recommended here, and it was agonizing and about 100% wrong.
The AONE3 is a shambles - it's now two tickets instead of one, surely a bad thing, and says among other things SITI US. It's actually ex-CAI. I'm not sure any of that will bite me (and I have the original receipts fwiw) but it's not a great example of staff training
On another ONE that had just two segments left, they (specifically the rate desk) wanted to charge me $75 to re-issue a ticket that had me LAX-LHR on BA, changing to LAX-LHR on AA. Fortunately, they're 100m from the BA desk, who stickered it immediately for free.