Originally Posted by
Sisyphus1carus
I have two biz return Avios redemptions booked for October.
Anyone know what my options will be for refund or change of carrier ?
IB has to give you three choices: cancellation with full refund, rebooking as soon as possible or rebooking at some other point. Also, if you have to spend an extra night or more in MAD (or in JNB on the return), then IB has to provide meals and a hotel room for you during that time.