Originally Posted by
tuphat
Citi shut down my Double Cash card last month, which I have been using for both MS and organic spend for 5+ years. The initial letter provided no reason for shutdown, said I had to write them a letter & ask for explanation, which I did. Their response:
"Based on a review of your account, we observed account activity that is inconsistent with typical consumer usage and payments for which the source of funds could not be determined."
FWIW, I made intra-monthly payments using both WM BP and Citi's own payment button (linked to my checking account). However, I always had sufficient CL headroom for my spending, regardless of the intra-month pay downs.
Sorry to hear that happened.
I suspect the WM BP is what really did it more than the MS*. This is probably is what put
"Human Eyes" on your account.
The ACH
"Pulls" from your own checking were fine, (but the average consumer only makes one payment per month to a CC).
Major banks are very leery of anonymous payments, (and WM BP is a product designed for the
"Un-Banked/Underbanked" sub-prime consumer).
Just out of curiosity, during the 5 years you used this card did your annual spending exceed your reported annual income to a significant degree?