Originally Posted by
tuphat
Citi shut down my Double Cash card last month, which I have been using for both MS and organic spend for 5+ years. The initial letter provided no reason for shutdown, said I had to write them a letter & ask for explanation, which I did. Their response:
"Based on a review of your account, we observed account activity that is inconsistent with typical consumer usage and payments for which the source of funds could not be determined."
FWIW, I made intra-monthly payments using both WM BP and Citi's own payment button (linked to my checking account). However, I always had sufficient CL headroom for my spending, regardless of the intra-month pay downs.
To add injury to insult, they also "declined" to pay out my accumulated cash rewards (about $150), citing the terms of the program.
I have plenty of other dogs in the hunt, so not really too upset except for the lost cash. I resolve to be more diligent about cashing-out.
It appears that banks are much more sensitive to MS shenanigans when they are paying the bill, especially in the form of cash rebates.
We have seen Amex put the kibosh on allowing any GC purchases to count towards linked incentive rewards that are paid out by them (as opposed to the sponsoring client paying the bonus).
So sadly, I am not surprised that Citi shut the door on your 2% CB card, especially if you were overly active in its use
