Originally Posted by Richard Bell

I emailed QRPC on the 6-month-anniversary of my having earned it, to ask when (if ever) I might expect to see my missing Gold-card pack, their (unapologetic) reply says "We have processed your Privilege Club Gold membership pack containing card and baggage tags, which you will receive within 4 weeks from the date of dispatch, at your registered mailing address".

This rather suggests to me that, had I not complained, I would never have received it ? So despite any previous claims of delays being down to producing new-style cards, they apparently didn't try to send any out, to the backlog.

I am not impressed, I don't feel rewarded for my loyalty, or 'enhanced' in any way. It used to be a popular truism in Marketing, that it's cheaper & better to retain an existing-customer, than to try to gain a new one ... except, it appears, in the Gulf ?