Originally Posted by
Conny Kwong
I HAVE REALISED SOMETHING. Maybe it was really the problem of the website. My frd has no ac of the CP and she simply check the ticket without logging in. And she succeeded. Me either if I logged out. Maybe you could have a try too.
thanks Conny. yes, as I said, "I can still retrieve individual bookings using the booking reference"...so the situation is consistent, problem with the booking summary but individual bookings can still be retrieved, but just a hassle having to dig out the PNR reference for each of the bookings...