I just view this differently. I don't consider it my job to make sure that QR adheres to all of the rules and promises it makes. Nor do I have any interest in doing so. Whether or not we get a physical membership card has zero effect on our travel, so it doesn't really matter, does it? Obviously, if it reneges on promises which do affect our travel, that's a different story. Speaking only for myself, I've never needed a physical membership card. Even when I wanted to enter the AA Admirals Club using my QRPC status, but before my newly acquired QRPC PLT/OW EMD status had worked its way through the systems, I just showed them the image of the card on my phone from the QR website and that was all that was needed. Why is everyone so worked up about this? Am I missing something?