Originally Posted by
jetsfan92588
I was on a flight in coach and had forgotten my headphones, so asked the FA for headphones and was charged $2. The headphones worked throughout the flight. When we land, I plugged them into my phone as we're getting ready to deplane and they work for a second then stop working.
I emailed DL asking for a refund; possibly bad form, but IMO, no matter how much I'm paying, if I'm paying for headphones, they should work for longer than 3 hours. I didn't complain, just asked for a refund of the $2. In response, they issue an apology and provide a $25 DL credit. Is this a normal occurrence? It seems like they're throwing money away (not that I'm not appreciative, just genuinely curious).
Due to a tendency of folks not to use vouchers, no "real money" being involved, etc., as far as I can tell vouchers usually get treated at 25% of face value. So a $25 voucher probably represents a $6.25 liability. Moreover, $25 is probably the smallest denomination voucher the system is set up to handle...but $6.25 for a $2 set of headphones isn't utterly unreasonable, especially in the context of building a little bit of customer goodwill for a net of $4.25.