Originally Posted by
ac/elite
He spoke to management at the hotel and pointed out that they were not permitted to withhold standard rooms from the reward pool under section 3.2.n, but it seems that they didn't care and did not agree to make rooms available. That ambassador has now elevated this issue to a special ambassador desk that handles problems.
Wow, this is exactly how management answered me when I cited 3.2.n (was told I don't care, complain to Bonvoy about me, and hung up), I guess I'm *glad* to know hotels feels Bonvoy is toothless to do anything about it that they told Bonvoy Ambassador to go away.
This is something I fear when the merger happens. Points are not only devalued (as if this is not bad enough already), but worthless as you can't meaningfully spend it.