FlyerTalk Forums - View Single Post - New Bonvoy info card with keys
View Single Post
Old Mar 23, 2019, 12:28 am
  #15  
Marriott15
 
Join Date: Sep 2017
Posts: 575
Originally Posted by goodeats21
They are filled out when the mobile check in is processed...before the guest arrives. It is a "shortcut" so the FDC doesn't have to check anything on the computer.

Usually goes like this.

Welcome back, Mr. goodeats21.
Just to confirm, you wish to leave the room charged to the credit card ending in XXXX, and you would like points for your arrival gift?
Then hands over the keys, but keeping the little piece of paper.

I have noticed one frequent hotel where they wait to make the keys active (program the room number) until I arrive, which somewhat slows the process down. I will have to ask them about that sometime when I check in...

So unless you check in on the mobile app they won't fill that out? I always ask for a upgrade in person and most the time I am granted it since I am ambassador so seems like it wouldn't be worth it to me.
Marriott15 is offline