Originally Posted by
SP03
What room types did you select for SNA upgrades? Did you select only the suite?
Definitely call. I have never received a response to my emails since the merger last year.
Originally Posted by
Yul_voyager
Now I wouldn't be surprised if this hotel downgrade you from a Standard (called Superior) with a separated bath and shower to a combined bath-shower (as they did to me) and then use your SNA to re-upgrade you in a Superior with a separated bath and shower. Or, if it is a very good day for them, maybe give you a slightly better Deluxe room.
I went back and checked my original reservation and the original reservation was for a Deluxe room.
That is now the same room the reservation is showing (It went from 'Deluxe' -> '1BR Suite' -> Grand Deluxe -> Deluxe over the course of 48 hours).
I am calling them tonight. I don't expect to get the Suite although that's what I'll ask for. Given the StR Aspen's notoriety for exorbitant cancellation fees, and the fine print saying that cancelling SNA's means cancelling the reservation, I am also NOT pulling the SNA's (I have more than I will realistically use before they expire, anyway). I'll fight for them back after the fact if need be.
Originally Posted by
MSPeconomist
Now when I apply SNAs I print the page showing what categories I'm checking as I'm loath to spend a SNA on some slightly better room (that I should get anyway if available) or a junior suite, although I might go for a junior suite if the SNAs are otherwise going to expire.
I will do this in the future - I didn't print those pages when I made the request, but the only one that showed up was the 1-Bedroom Suite (which is the one I, however briefly, was upgraded to)