St Regis Aspen, Colorado [Master Thread]
Mar 20, 2019, 8:55 am
#136
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
I have a points redemption (made in October) starting this weekend.
I believe they used to not except SNA's - but I saw the option a few weeks ago in my reservation, so I requested them, got confirmation email, then immediatelyfollowing that was a 'Your Suite Night Awards request has been removed" email.
I tried again late last week and the request went through and I did not get the immediate cancellation of the request. Monday I got a notification that we'd been upgraded to a 1BR suite. Yay. Then - last night - it changed to a 'Grand Deluxe' room and now, this morning it is back to just 'Deluxe'
I am not overly concerned one way or the other (it would save me a few bucks on a rollaway) - but curious for those that have dealt with the property...
Given their reputation for not giving a lot of Titanium recognition - should I bring it up/email them about it before check-in? I have a screenshot of the reservation showing the Suite confirmed. I'm nervous that if I bring it up I'll get 'flagged' as 'one of those 60K/night people' described earlier in this thread. Or, better to just deal with it at check-in?
I believe they used to not except SNA's - but I saw the option a few weeks ago in my reservation, so I requested them, got confirmation email, then immediatelyfollowing that was a 'Your Suite Night Awards request has been removed" email.
I tried again late last week and the request went through and I did not get the immediate cancellation of the request. Monday I got a notification that we'd been upgraded to a 1BR suite. Yay. Then - last night - it changed to a 'Grand Deluxe' room and now, this morning it is back to just 'Deluxe'
I am not overly concerned one way or the other (it would save me a few bucks on a rollaway) - but curious for those that have dealt with the property...
Given their reputation for not giving a lot of Titanium recognition - should I bring it up/email them about it before check-in? I have a screenshot of the reservation showing the Suite confirmed. I'm nervous that if I bring it up I'll get 'flagged' as 'one of those 60K/night people' described earlier in this thread. Or, better to just deal with it at check-in?
Mar 20, 2019, 9:14 am
#137
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,780
I have a points redemption (made in October) starting this weekend.
I believe they used to not except SNA's - but I saw the option a few weeks ago in my reservation, so I requested them, got confirmation email, then immediatelyfollowing that was a 'Your Suite Night Awards request has been removed" email.
I tried again late last week and the request went through and I did not get the immediate cancellation of the request. Monday I got a notification that we'd been upgraded to a 1BR suite. Yay. Then - last night - it changed to a 'Grand Deluxe' room and now, this morning it is back to just 'Deluxe'
I am not overly concerned one way or the other (it would save me a few bucks on a rollaway) - but curious for those that have dealt with the property...
Given their reputation for not giving a lot of Titanium recognition - should I bring it up/email them about it before check-in? I have a screenshot of the reservation showing the Suite confirmed. I'm nervous that if I bring it up I'll get 'flagged' as 'one of those 60K/night people' described earlier in this thread. Or, better to just deal with it at check-in?
I believe they used to not except SNA's - but I saw the option a few weeks ago in my reservation, so I requested them, got confirmation email, then immediatelyfollowing that was a 'Your Suite Night Awards request has been removed" email.
I tried again late last week and the request went through and I did not get the immediate cancellation of the request. Monday I got a notification that we'd been upgraded to a 1BR suite. Yay. Then - last night - it changed to a 'Grand Deluxe' room and now, this morning it is back to just 'Deluxe'
I am not overly concerned one way or the other (it would save me a few bucks on a rollaway) - but curious for those that have dealt with the property...
Given their reputation for not giving a lot of Titanium recognition - should I bring it up/email them about it before check-in? I have a screenshot of the reservation showing the Suite confirmed. I'm nervous that if I bring it up I'll get 'flagged' as 'one of those 60K/night people' described earlier in this thread. Or, better to just deal with it at check-in?
I would try to reach out to Marriott before your stay and ask them to confirm that you are in a suite since you got the email notification. I feel it would be better to have Marriott advocate on your behalf, since you are using a Marriott SNA . Once you get to the hotel, you really don't have any leverage anymore.
Mar 20, 2019, 9:25 am
#138
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
The whole point of the SNA under Starwood was to prevent hotels from gaming the upgrade system. It's clear from your description that the hotel is trying to bypass it. I would be pretty upset if this happened to me, but frankly I'm not surprised after reading about St Aspen charging $1000 for someone arriving a day later due to a flight delay.
I would try to reach out to Marriott before your stay and ask them to confirm that you are in a suite since you got the email notification. I feel it would be better to have Marriott advocate on your behalf, since you are using a Marriott SNA . Once you get to the hotel, you really don't have any leverage anymore.
I would try to reach out to Marriott before your stay and ask them to confirm that you are in a suite since you got the email notification. I feel it would be better to have Marriott advocate on your behalf, since you are using a Marriott SNA . Once you get to the hotel, you really don't have any leverage anymore.
Marriott advocate for a customer? That would be extremely unlikely, especially at this property.
Did the "OP" get an email saying that the SNA request was confirmed or does the "OP" just see a different room category indicated when looking at the online reservation?
"OP" should print multiple hard copies of the confirmation to bring to the hotel and be prepared to fight. It would also be wise to make sure that the hotel doesn't intend to charge the "OP" lots of additional money for the suite upgrade, if it happens.
Did the "OP" get an email saying that the SNA request was confirmed or does the "OP" just see a different room category indicated when looking at the online reservation?
"OP" should print multiple hard copies of the confirmation to bring to the hotel and be prepared to fight. It would also be wise to make sure that the hotel doesn't intend to charge the "OP" lots of additional money for the suite upgrade, if it happens.
Mar 20, 2019, 9:35 am
#139
Join Date: Apr 1999
Location: Colorado
Programs: UA 1KMM, Bonvoy Titanium
Posts: 296
Marriott advocate for a customer? That would be extremely unlikely, especially at this property.
Did the "OP" get an email saying that the SNA request was confirmed or does the "OP" just see a different room category indicated when looking at the online reservation?
"OP" should print multiple hard copies of the confirmation to bring to the hotel and be prepared to fight. It would also be wise to make sure that the hotel doesn't intend to charge the "OP" lots of additional money for the suite upgrade, if it happens.
Did the "OP" get an email saying that the SNA request was confirmed or does the "OP" just see a different room category indicated when looking at the online reservation?
"OP" should print multiple hard copies of the confirmation to bring to the hotel and be prepared to fight. It would also be wise to make sure that the hotel doesn't intend to charge the "OP" lots of additional money for the suite upgrade, if it happens.
I DID get an email saying :UPGRADE CONFIRMEDGood news — your Suite Night Awards™ request has been fulfilled and an upgraded room is awaiting your arrival.
The email then has reservation number, dates, property, but it does NOT specify the upgraded room type - which is why I went and looked at the reservation (and took the screenshot).
I emailed Bonvoy 'support' and plan to ring the 'Titanium Reservations Line' later when I have some time.
Mar 20, 2019, 9:41 am
#140
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,780
Thanks for the suggestions, all
I DID get an email saying :UPGRADE CONFIRMEDGood news — your Suite Night Awards™ request has been fulfilled and an upgraded room is awaiting your arrival.
The email then has reservation number, dates, property, but it does NOT specify the upgraded room type - which is why I went and looked at the reservation (and took the screenshot).
I emailed Bonvoy 'support' and plan to ring the 'Titanium Reservations Line' later when I have some time.
I DID get an email saying :UPGRADE CONFIRMEDGood news — your Suite Night Awards™ request has been fulfilled and an upgraded room is awaiting your arrival.
The email then has reservation number, dates, property, but it does NOT specify the upgraded room type - which is why I went and looked at the reservation (and took the screenshot).
I emailed Bonvoy 'support' and plan to ring the 'Titanium Reservations Line' later when I have some time.
Definitely call. I have never received a response to my emails since the merger last year.
Mar 20, 2019, 9:50 am
#141
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
SPG SNA confirmations used to state the suite category that was confirmed. It was a very useful feature.
Now when I apply SNAs I print the page showing what categories I'm checking as I'm loath to spend a SNA on some slightly better room (that I should get anyway if available) or a junior suite, although I might go for a junior suite if the SNAs are otherwise going to expire.
Now when I apply SNAs I print the page showing what categories I'm checking as I'm loath to spend a SNA on some slightly better room (that I should get anyway if available) or a junior suite, although I might go for a junior suite if the SNAs are otherwise going to expire.
Mar 20, 2019, 9:58 am
#142
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Now I wouldn't be surprised if this hotel downgrade you from a Standard (called Superior) with a separated bath and shower to a combined bath-shower (as they did to me) and then use your SNA to re-upgrade you in a Superior with a separated bath and shower. Or, if it is a very good day for them, maybe give you a slightly better Deluxe room.
Mar 20, 2019, 12:56 pm
#143
Join Date: Apr 1999
Location: Colorado
Programs: UA 1KMM, Bonvoy Titanium
Posts: 296
Now I wouldn't be surprised if this hotel downgrade you from a Standard (called Superior) with a separated bath and shower to a combined bath-shower (as they did to me) and then use your SNA to re-upgrade you in a Superior with a separated bath and shower. Or, if it is a very good day for them, maybe give you a slightly better Deluxe room.
That is now the same room the reservation is showing (It went from 'Deluxe' -> '1BR Suite' -> Grand Deluxe -> Deluxe over the course of 48 hours).
I am calling them tonight. I don't expect to get the Suite although that's what I'll ask for. Given the StR Aspen's notoriety for exorbitant cancellation fees, and the fine print saying that cancelling SNA's means cancelling the reservation, I am also NOT pulling the SNA's (I have more than I will realistically use before they expire, anyway). I'll fight for them back after the fact if need be.
Now when I apply SNAs I print the page showing what categories I'm checking as I'm loath to spend a SNA on some slightly better room (that I should get anyway if available) or a junior suite, although I might go for a junior suite if the SNAs are otherwise going to expire.
Mar 20, 2019, 12:59 pm
#144
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Would you send us an email with the details on this? I.e., Account number and confirmation number.
Mar 23, 2019, 12:23 pm
#146
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Maybe I don't know how to use this forum but where did the original thread go? It just says moved.
Honestly, most of the stuff on FlyerTalk is trivial but that thread about how Marriott is ripping off people with cancellation fees, in addition to losing your entire pre-payment, was pretty useful.
Honestly, most of the stuff on FlyerTalk is trivial but that thread about how Marriott is ripping off people with cancellation fees, in addition to losing your entire pre-payment, was pretty useful.
Mar 23, 2019, 12:48 pm
#147
Join Date: Jan 2010
Posts: 698
Maybe I don't know how to use this forum but where did the original thread go? It just says moved.
Honestly, most of the stuff on FlyerTalk is trivial but that thread about how Marriott is ripping off people with cancellation fees, in addition to losing your entire pre-payment, was pretty useful.
Honestly, most of the stuff on FlyerTalk is trivial but that thread about how Marriott is ripping off people with cancellation fees, in addition to losing your entire pre-payment, was pretty useful.
Mods got a little excited.
Mar 23, 2019, 7:12 pm
#148
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Mar 25, 2019, 12:16 am
#150
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
@MoDs: Can we please consolidate these threads? Both are discussing the exact same issue at present, and this issue is very important.