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Old Mar 20, 2019 | 9:41 am
  #140  
SP03
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Originally Posted by cedahm
Thanks for the suggestions, all

I DID get an email saying :UPGRADE CONFIRMEDGood news — your Suite Night Awards™ request has been fulfilled and an upgraded room is awaiting your arrival.
The email then has reservation number, dates, property, but it does NOT specify the upgraded room type - which is why I went and looked at the reservation (and took the screenshot).

I emailed Bonvoy 'support' and plan to ring the 'Titanium Reservations Line' later when I have some time.
What room types did you select for SNA upgrades? Did you select only the suite?

Definitely call. I have never received a response to my emails since the merger last year.
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