Originally Posted by
MSPeconomist
Marriott advocate for a customer? That would be extremely unlikely, especially at this property.
Did the "OP" get an email saying that the SNA request was confirmed or does the "OP" just see a different room category indicated when looking at the online reservation?
"OP" should print multiple hard copies of the confirmation to bring to the hotel and be prepared to fight. It would also be wise to make sure that the hotel doesn't intend to charge the "OP" lots of additional money for the suite upgrade, if it happens.
Thanks for the suggestions, all
I DID get an email saying :UPGRADE CONFIRMEDGood news — your Suite Night Awards™ request has been fulfilled and an upgraded room is awaiting your arrival.
The email then has reservation number, dates, property, but it does NOT specify the upgraded room type - which is why I went and looked at the reservation (and took the screenshot).
I emailed Bonvoy 'support' and plan to ring the 'Titanium Reservations Line' later when I have some time.