Originally Posted by skywardhunter

Good result and agreed the rules aren't ambiguous, at least you got there eventually. How long were the hold times? One thing that makes calling EK less of a pain is relatively no hold times in my experience (but status makes a difference there so I'm biased). I generally use ExpertFlyer to ascertain the same fare class is available before calling, the online changes thing has long been an issue which I think we'd all like to see fixed