Price match 25% - garbage!!
Has anyone been successful in getting this price match and 25% off?
I've been sent 4 emails so far first accepting and saying they'll refund x amount. Then changing that amount to y and saying they can only send it via a cheque and asking me to confirm the address. Then a third saying I don't qualify because the rate is only 1% lower. Then the fourth pointing to a clause with 1%.
Funny thing is, the rate I originally notified them is still available online and the total is more than 4% lower. First, as a Diamond, I'm mad at someone being able to find a lower fare elsewhere. Second, their management of this is absolutely appalling from a service organization's point of view.
Another flaw of this is they manually process these claims and when they look up the links submitted via the claim form, those rates may change. I think they need to have a form where we can upload screen grabs.