Originally Posted by
bmcarr
I agree that the agents at Hyatt are definitely better. But, Hyatt used to be so much better to its elites, turndown, welcome amenities, recognize your status at check-in, proactively offer you a better room, etc.
I get all this stuff.
"Thank you for being a globalist" -- constantly. Every phone call; every check-in, every check-out. FWIW I find this "status recognition" completely worthless but if you think it doesn't happen you are clearly not a globalist.
Turndown service -- at every single full service hotel
Welcome amentities -- well over 50% of the time
Upgrades to a higher room category -- 100% of the time at full-service hotels.