Originally Posted by
damnyourefine
I should have been more clear.
I plan to rent a vehicle again in the future from the location. I would like to reserve a Luxury tier again to guarantee a certain class of vehicle.
If I do so and I am met with the same behavior from this location, what can I do?
Would a manage be able to resolve it?
Do I call corporate while on site?
When I was onsite and asked the agent to show me in writing, anywhere, their definition of ‘midsize, standard, and full’ she could not.
It's simple. If you book anything other than an ECAR, CCAR, or EXAR (Economy Special), and you see something in the PC section you like more than whatever you may have been assigned, just get in that vehicle and drive to the exit gate. The computer system will automatically recognize that you are a PC member and that the vehicle you picked is from the PC section and you would not be charged anything extra. Period. End of story. There's no need to speak with anyone. That's the beauty of Hertz Gold and Ultimate Choice. Skip the human interaction and just grab what you're entitled to. You'll be happy with the result.