Originally Posted by
ats262
I had no problems selecting seats on their US website back in July. The booking was also made on the US website.
DId you use an OTA? I used expedia to book and MU usa website is having hang up at the "loading page" screen
My flight is code-shared with CA so it may be an issue (HNL-PEK-KMG leg on CA metal, then KMG-SGN on MU metal)
Originally Posted by
samwise6222
I just did it by emailing their New York office (
[email protected]) and Los Angeles office (
[email protected]).
I provided them with 006 stock ticket number/ MU PNR (which I got from @DeltaAssist)/ Passenger names/ and desired seats - and they were able to assign it without problem within 2 days.
Looks like this may be easier.....I'll try these emails
Originally Posted by
mot29
To respond to my own post. I emailed the NYC customer service address (
[email protected]) with the MU PNR, ticket number and my name. Got a response within 10 minutes telling me that seats were assigned -- center aisles in BE.
I wrote back and asked for window seats on the 1-2-1 cabin flights. 10 minutes later I'd been reassigned as requested. Included appropriate rows of the res system entry showing flights, dates, class of service, timing, and seats.
I'm flying JFK-PVG-NRT/HIJ-PVG-JFK so no overnights required in PVG.
Let's hope I get non-smoking pilots.
Yeah looks like I will try email. Their US website has not been helpful and I could not navigate easily the Chinese website
UPDATE: I got this auto email reply when sending an email to the
[email protected] email address:
Dear Customers,
This is an Auto Reply message.
This email is no longer in use of customer service contact of our airline. Please send your comments and inquiries to
[email protected]. We sincerely apologize for any inconvenience and we hope you have a great day.
If this is an urgent query regarding your China Eastern Airlines booking in the United States, please contact our customer service team at 1-800-200-5118.
Thank you so much
Best Regards